TIF-3011

laschi · 2023-09-15T06:16:47+00:00

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laschi

I’m getting ‘connection offers failed’ errors on two different phones, each with a different account. The error code says TIF-3011. What’s the issue?

RolandP

Hello laschi

Without knowing at least the departure date and the connection, we cannot say anything in this regard. It can be that there is an inconsistency in the timetable. Please share the connection details with us.

Kind regards,
Roland

NicolasK

Hi laschi

Thank you for your request.

As mentioned by @RolandP, it’s important to give us information about the itinerary and the day of travel so that we can test on our own.

In all cases, I recommend that you proceed as follows:
Delete the application data and the cache in the settings of your smartphone: «Settings» -> «Apps» -> «SBB Mobile» -> «Memory» -> «Delete data and empty cache»

This also resets the timetable-favourites and the touch-timetable in the SBB Mobile App.

I hope I’ve been able to help you. I wish you a nice weekend.

Kind regards
NicolasK

laschi

It seems to apply to all stops within Wädenswil, except the main Wädenswil station. But Baumgarten or Schmiedstube, when taken as a destination or departing location, make connection offers fail. This issue is still going on, now on three different phones & users. App has been deleted and reinstalled

RolandP

Hello laschi

I acknowledge the issue on the SBB Mobile app. It works on sbb.ch, however.

I am in touch with SBB ( @Carlo_CSM ) regarding this.

Best regards,
Roland