How to a add a ticket not found on SBB app

AnnieGirl

Hi, I bought a ticket for myself and husband but noticed the birth year incorrect too late. It completed the sale as a child sale for him only. I bought another ticket after correcting the year as an adult fare but do not see it on the SBB app under tickets. Does anyone know how to add a ticket to an account? Thank you

GeorgeK

AnnieGirl I had to contact SBB via the chat. In theory we are supposed to be able to correct our DOB but it doesnt work.

AnnieGirl

I see where you can use a pdf but how do you check in if it isn’t on your app?

RolandP

Hello AnnieGirl

You cannot add tickets to the SBB Mobile app manually. Only tickets that were purchased with the same account will appear in the app. Use the PDF document instead.

Kind regards,
Roland

AnnieGirl

Thank you! That would be logical. I had to buy another ticket and go to the SBB counter for a credit for the incorrect ticket.