Whatsapp chat or FREE calling available with SBB/Swiss Travel Pass?

Zauchuexue84

Whatsapp chat or FREE calling available with SBB/Swiss Travel Pass? if not, why?

RolandP

Do you mean to contact the customer service? No, there is no toll-free number. You can reach SBB using +41 51 225 56 78.

Kind regards,
Roland

Vaulaighoom99

Hello
Are trains working on normal schedule tomm July 1 between Sierre and biel

RolandP

Hello Vaulaighoom99

You should start a new question, as it is not related to the topic in this thread.

The line should again be open from tomorrow. There is no guarantee, though. Please check latest status here:

https://www.sbb.ch/fr/informations-voyages/information-trafic-ferroviaire/situation-exploitation-perturbations.html?poiid=646405

Kind regards,
Roland

Isgo

Dear SBB Revenue Service,

I received a fine on 29.06.2025 for traveling without a valid ticket on train 20426 (Baar to Zürich HB).

I have tried to pay the fine via your online payment portal, but I receive the message: “Your data have not yet been processed.” I would like to pay the CHF 100 fine as soon as possible, preferably via Wise or the online system.

Could you please send me the payment instructions or invoice number?

Thank you very much for your assistance.

Best regards,
Ismoil

ADMIN: We hid sensitive informations due to data protection. For questions regardings received fines, we advise you to click here or to call our service center for the fines with the number 0848 00 11 33 (Mo-Fr 09am to 5pm)

RolandP

Hello Isgo

This is not the SBB Revenue Service, not sure why you think we are?
We are a customer support page run by volunteering travel experts and SBB customers.

The invoice will be sent to your home place, ready for payment. Then, you can pay the invoice online.

Kind regards,
Roland