reembolso solicitado

FLAVIOH

Greetings, I am trying to get a refund and I have already done the process at the central terminal in Zurich. I obtained the receipts that I enclose for the refund. It’s been a while and I haven’t received a refund. Can you help me ???
Flavio Hernandez

zurich-berna.pdf

438kB

RolandP

Hello FLAVIOH

Please kindly contact the SBB Customer Service using this form:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html?stepId=3.20

The SBB Community is a customer-to-customer support platform. We are therefore unable to assist you with your inquiry.

Kind regards,
Roland

FLAVIOH

RolandP
Unfortunately I have not received a response from SBB. I sent an email to VINCENT DUCROT copying MATTEO MEZZADONNA, attaching the receipts obtained at the Zurich Station, at the SBB office, but they have not responded to me. I must admit that money is not the reason that leads me to request a refund, but I would like to know the reason why the aforementioned refund is not made. Thank you

FLAVIOH

Thank you very much, thank you very much. Unfortunately I can’t find an email address to contact me, do you happen to know it??… Thank you very much and sorry for the inconvenience.

RolandP

Hello FLAVIOH

Exactly, @Danhiel

@FLAVIOH
Just proceed as I instructed above, and fill in this complaint form - there is no e-mail to contact SBB:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html?stepId=3.20

If you haven’t heard back from the customer service team after 5 days, please let us know the case number (CS number); we will see then, together with our community managers, what we can do.

@Nicole_B

Danhiel

FLAVIOH Did you open a complaint as indicated by RolandP in a previous post? This is the only way to get an answer. I don’t think that M. Ducrot has time to send you a personal mail.

Nicole_B

Hello FLAVIOH

Have you already contacted your card provider and asked why you have not received the refund?

As I interpret the receipt, the automatic refund to your VISA ELECTRON payment card has been completed by SBB and I assume that SBB Customer Service cannot help.

I recommend that you ask your card provider first before filling out the SBB contact form.

@RolandP FYI.

Kind regards.
Nicole

FLAVIOH

Danhiel
Thank you all, I agree that it is not a matter that deserves to distract Mr. Ducrot, but, upon knowing it, he should assign it to the corresponding official and he or she will respond to me and only explain to me what they have done to reimburse me. Of course I have asked my bank card to inform me if there is a deposit instruction originated by SBB. Once again I comment that, thank God, two hundred euros are not essential to me, the only thing that caught my attention was the lack of response to my emails and the delay in the return. Thank you all, I will not continue with the topic. Thank you again.