Ticket Receipt

Aaron12345

Hello,

On the 20th April, I purchased a train ticket using the SBB mobile app, however it was under a guest purchase and I did not have a Swiss Pass account at the time. I need to obtain a pdf receipt/invoice of this ticket, however I do not know where to get this. I took a screenshot of the ticket, so I have the ticket ID, reference number, and order number available on hand.

RolandP

Hello Aaron12345

Each ticket purchase is completed by a purchase receipt confirmation sent by e-mail. The ticket’s QR-code is also provided in this e-mail. Check your SPAM folder for this e-mail. If there is nothing, I assume that you have entered your e-mail address wrongly.

To retrieve your ticket, you could also contact SBB by phone (+41 51 225 78 56, 24/7, waiting times may occur), or see an agent in one of the SBB travel centres.

This platform, the SBB Community, is a customer-to-customer support forum. We are unable to assist you with any questions involving personal data.

Kind regards,
Roland