My name is Yoonseo XXX. I bought four tickets without login a few minutes ago (train travel between Firenze and Grindelwald) and I cannot see them in my orders.
I called my bank and the payment has been done and I dont have my tickets.
I need to know If I will have a refund and I have to buy the tickets again or I have my tickets but I cannot see them.
Please contact me as soon as possible.