Refunded 3 tickets but only receive refund for 1 in my bank account

Wuelliethie43

Hi Everyone,

Need advise on why from 3 tickets that I refunded (point to point ticket), only 1 of them is received in my account?

For details I refunded the ticket into 2 timeframe

1 ticket in 2nd May 12.16
2 tickets in 6 May 19.07

And somehow only 1 ticket successfully refunded and the transactions dated on 6 May 19.07

First of all, all three tickets have the exact same trip, just different passenger name. And considering the transfer time, I assume once we click refund, the amount transferred automatically.. not sure where the other 2 go?

Anyones help is very much appreciated. thanks!

RolandP

Hello Wuelliethie43

Please kindly note, this platform is a customer-to-customer support forum. We are not the SBB Customer Service and therefore neither have access to your refund requests nor to the refund transactions by SBB.

For any questions please use SBB’s customer complaint form:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

Kind regards,
Roland