Neassihee51 I lost my phone inside the train, and they found it. Now the problem is I already return to my country. How can I change the option to collect the lost item to ship the lost item?
RolandP Hello Neassihee51 Please contact SBB by phone: +41 51 225 78 56 (24/7, waiting times may be possible). Kind regards, Roland
Limeuhu12 Neassihee51 Please find more informations here: https://www.sbb.ch/en/help-and-contact/lost-found-office/questions-answers-sbb-lost-found-office.html Three days after the travel date, you will receive a reminder email that your item has not yet been found. Don’t worry if you know that your phone is already in the SBB lost property center. It may take 8 to 14 days before a found item can be returned. Actually SBB lost propery center receives daliy up to 500 lost items! Kind regards Christoph