Message from 222 number

Iga

Hi,
I have received message from number 222 that says that my Half Fare is about to expire on 1st of June 2024.
According to my account it is valid till September 2024.
I did not received any related email and I can not see any invoice on my account.
I will be grateful for comment on this.

RolandP

Hello Iga

If you are certain that your Half Fare Card is valid until September, you can ignore that message. It would mean a new way of trickery, to gain access to customer accounts.

If you still want to verify with SBB whether everything is alright with your travel cards, please see an SBB travel office or call SBB: 0848 44 66 88 (CHF 0.08/min, waiting times may occur).

Best wishes,
Roland

RedBaron

RolandP
The SMS short number 222 was actually used by SBB until end of 2014(!) for timetable queries, now it’s 4411. The number 222 has been set to blocked/inactive at Sunrise (= ex diAx tied with SBB IT) according to Swisscom.
Today, the number 222 is active at Salt (= ex Orange) and registered to a company named Glue Data in Bern. It is however quite unlikely that Glue Data have sent that apparently bogus SMS message themselves. More likely the number has been spoofed by someone else with the fraudulent intention to make the message appear being sent by SBB.

Nevertheless the SBB legal department might be interested to inquire at Salt, whether they’re implementing sufficient technical or organisational measures (TOM’s) in order to prevent such spoofing of SMS short numbers (formerly) used by SBB. I’m not the expert with phone/SMS technology, but such measures do exist with E-Mail, like DMARC, SPF and DKIM records in the DNS.