Cannot find my emails with the saver day pass

BobbyLevel

I bought 2 saver day passes for me and my mother that start in 2 weeks but i cannot find them in my email. Yes i gave the right email, yes i checked all mail folders and spam. Im sure i paid for 2 tickets because i have it on my bank record. But i cant find the emails, which i remember seeing.
Cheers!

RolandP

Hello BobbyLevel

We are unable to help with any issues that involve personal data through this platform. As we are a customer support forum run by volunteers, we do neither have access to the ticketing system, nor would it be secure to treat these questions publicly.

Please ring SBB for that: +41 51 225 78 56 (24/7, waiting time may occur). From the U.S.: 011 41 51 225 78 56.

Even if it appears on your bank account, it does not mean the payment was successful. Usually, only when you receive the payment confirmation e-mail, you can be sure that the tickets were successfully purchased.

I strongly suggest creating an SBB account, and only purchasing tickets as a registered customer. By doing so, you will have access to your tickets through the customer account. Also, you could cancel tickets in the first 30 minutes after purchase.

Kind regards,
Roland