I paid 170CHF for the vippass from Interlaken station to Jungfrau on Tuesday. At first, I tried to refund it using my parents card. There was one problem in the process. It was canceled with my card, not my parents’ card. After that, I paid 170CHF again, saying that the payment was canceled. But to this day, I didn’t get a text message saying 170CHF was canceled. Just 170CHF were paid twice. How can I get 170CHF back that I didn’t get back? I definitely didn’t get a cancellation from the staff. I asked for help, but it was annoying and she just told me to wait, without any explanation. I make sure to get 170CHF back.