How can I get a receipt for my tickets?

LondonTrain · 2023-04-27T22:52:20+00:00

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LondonTrain

Hello, I booked two tickets online and then displayed these using my mobile. I now need the receipt, but the online tickets have “dissappeared”. Please let me know (i) why don’t you just email a receipt to your customers when they book tickets, and make their lives easier and (ii) how I can get my receipts. I do not have an SBB account.

MelanieD

Hello LondonTrain,

If you buy a ticket as a visitor without an SBB account, so I mean a Swiss Pass login, then your ticket is not visible on the SBB APP because it was purchased as a guest.

But when you buy a ticket as a guest you have to give your email and you will get the ticket by email and also a purchase receipt by email.
If this is not the case please contact us by phone:

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

Or when you call aud from abroad: +41 51 225 78 00.

I wish you a nice day,
Kind Regards MelanieD