Cancel Refund

bluetravel · 2023-04-27T08:58:31+00:00

We are so glad you are here! Exchange your ideas and connect with other passengers, share your expertise, ask or answer questions! Stay tuned.

bluetravel

Hello, I’m working for a travel agency.

I booked the tickets from Interlaken Ost to Paris (via Basel SBB) through SBB website for the clients.

But today, I got a mail that train from Basel SBB to Paris is cancelled due to the train modernization work, and so our clients had to buy the new tickets in the much higher price than the original ones.

So I’d like to know how to get refunded.

I tried it through the form through the refund link, but I found only “refund for the delay”, and we don’t have IBAN.

Hope somebody could give us the solution.

Thank you.

MelanieD

Hello bluetravel,

Thank you for your request.

International Tickets you can only refound at an SBB Counter or if you call us unter the following number, you call from Swizerland: Tel. 0848 44 66 88, or if you call from abroad +41 51 225 78 00.

All Informations here: Refund of international tickets | SBB help & contact

For Business Tickets please call us under this number: Tel. [0848 111 456](tel:0848 111 456)

I wish you a lovely day
Kind Regards MelanieD

cfrome

Hi bluetravel, I am sorry to hear about the train cancelation from Basel SBB to Paris for your clients. Just for my awareness, how much in advance of the departure date were you notified that the train was canceled.

Thanks for your help.