Swisspass website doesn't work properly

Brienzer

It seems to be impossible to do basic activities on the swisspass website from abroad. I managed to set up a Swisspass account but trying to create a ‘Kundennummer’ and the identification process doesn’t work at all. Won’t get an sms on a foreign phone number it seems (I did manage to do it about 8 month ago…).

Also then tried just to get the 1 Month Halbtax online but no luck either.

Is there another way of doing this, I must say it is a bit disappointing that our national railway doesn’t seem to have a website that works properly, not quite state of the art…

Cheers
Brienzer

RolandP

Hello Brienzer

The majority of users writing here do first describe what they would like to do (purchase), followed by the problem description. This is more efficient than whining and starting to blame the website; keep in mind, we are all volunteers running this platform, and answer questions in our spare time.

If you are unhappy with the website, get in touch with SBB, please:
https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

But there is no reason to do so, as I think the problem is you 🙂.
In fact, I think you are about to create a resident account, while you are trying to purchase a tourist offer which is not available for residents and must not be purchased by them. Thus, either create a customer account as a tourist, or you create a customer account as a resident.

What are you intending to do? I will guide you accordingly.

Kind regards,
Roland