Time limit exceeded - journey no longer available.

JungHoonKim · 2023-04-27T03:36:30+00:00

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JungHoonKim

Hello,

I’m Jung Hoon Kim

from South Korea.

I purchased ticket from Domodosola to Firenze S.M.N with guest login

I paid 150 CHF, and I haven’t gotten ticket and email yet.

after I paid for it, I got an message of “Time limit exceeded - journey no longer available.”

I want to know how to get refund. Or should I just wait until I get email?

I’m waiting about an hour…

Thanks,

AuroraD

Hello JungHoonKim

You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your account was not charged. We recommend the following possibilities:

place a new booking online using a different PC/web browser
place a new booking online using another mean of payment
for journeys within Switzerland: purchase the ticket using our app SBB Mobile for your smartphone (sbb.ch/en/mobile)
For orders please call SBB contact Center: +41 (0)848 44 66 88 (CHF 0.08/per minute)
purchase the tickets at a SBB railway station in Switzerland

Tip: Check your next credit card statement / bank statement.

Greetings, AuroraD.