Payment error occurred during payment for debit card

Mutaissi80

I encountered an error while purchasing a ‘point to point class upgrade’ ticket.
The debit card payment was made, but the SBB app showed a message that an error had occurred, and the valid class upgrade ticket was no longer visible in my app.
I will finish my travel schedule tomorrow and leave Switzerland the morning after tomorrow. Please resolve this error before then and refund the debit card payment.

Payment date: 2024-06-26 PM 7:21 CEST
Amount: CHF 44

If you need more information, please feel free touch me.
Best Regards,

RolandP

Hello Mutaissi80

We are unable to do so, unfortunately. Here, we are not the SBB Customer Service.

Tonight, SBB is experiencing issues with the ticket vending system. It is likely that your credit card will not be charged at all. I suggest checking your statement again tomorrow.

Please contact SBB for any further queries:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind regards,
Roland

Mutaissi80

Okay thanks, tomorrow I’ll check and chat with SBB. 🙂

RolandP

Hello Mutaissi80

I assume you have purchased the class upgrade because you want to upgrade an existing 2nd class ticket?

Kind regards,
Roland

Mutaissi80

Yes, I have 2nd class tickets. 🙂