Saver day pass refund

Boyoung · 2023-04-25T05:39:27+00:00

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Boyoung

Saver Day Pass refund

Hi, I applied for a refund for a purchased Saver Day Pass few days ago and haven’t got any reply back from SBB.
The red note “a refund has been requested for this ticket” was shown on SBB app with the QR code being crossed out.
My question is, in case that my refund request gets rejected/unanswered, is the pass still valid or will it be canceled without refund?
Thanks in advance

11407

While the refund request is being processed, the pass is not valid. If the request is rejected, the pass becomes valid again. The lead time for refund requests seems to be about ten days.