Swiss half fare card didn’t applied

Pooja Khandelwal

Hey I booked the train ticket today from Sbb app from Zurich airport to Brienz which cost me 45 CHF , that means it didn’t applied the swiss half fare card which i already have in my account.Because with half fare card it cost approx 22 CHF. Can i request a refund for that?

RolandP

Hello Pooja Khandelwal

If you have not manually declared / specified half fare, the ticketing system will not take it into account. How to specify the half fare option? See the screenshots in this reply:

https://community.sbb.ch/d/26418-how-can-i-save-the-info-of-swiss-half-fare-card

The half fare regular point-to-point ticket Zürich HB to Brienz via Brünig costs CHF 25.50, one way.

You may request a refund, yet you must first purchase the correct ticket, and this for the same route, same day, same passenger:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html

Kind regards,
Roland