Options for ticket exchange or refund

Thoanneenea78

Hello,

Last month I purchased two tickets for travel from Basel to Zurich; I believe I just purchased them online via the SBB website and did not create an account at that time.

I no longer need these tickets and want to know if they can be exchanged for other tickets(different departure/arrival cities) ? Or can I get a full refund for them?

I have since created an account but I don’t see the tickets/order when I log in.

Please advise on my options and the possibility of a ticket exchange or refund. Thank you.

Danhiel

Thoanneenea78 Hello,

You can call the SBB Contact Center with this number:

+41 51 225 78 56 (24/7, waiting times may occur).

RolandP

Hello Thoanneenea78

Provided it is NOT a Supersaver ticket or a Saver Day Pass (for which a refund is not possible) you can ask for a refund. For each request, a CHF 10 admin fee is deducted from the total amount.

Tickets that were purchased as a guest cannot be added/managed to/through a customer account that was created after the ticket purchase. It is only possible through an online request form.

Kindly use this form to submit your request:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html

Kind regards,
Roland

Thoanneenea78

Danhiel

Do you know if email is an option? I live in the US and don’t have free international calling.

Or can they be contacted on WhatsApp?

Thank you