Swiss Pass and the app

Queackooto27

I just bought a Swiss Pass. I have also downloaded the app. My pass is for a trip starting August 20. I can see the purchase order in my online account but not in the app. I have printed the receipt.

-How do I see the pass in my app?
-Can I purchase seats since I can’t see the pass? I would like to get seats for Gotthard Panorama Express and Golden Pass.

Thanks for your help.

RolandP

Hello Queackooto27

You are not having the SwissPass but the Swiss Travel Pass. This is not the same, and you may confuse train staff if you use the wrong term.

Log in the app using the same credentials as for the website. It should appear under tickets, if not, pull down the screen in the centre of the app, to refresh the tickets list.

There is no need to have a ticket to book seats. To book a seat reservation is a separate task if needed at all. No one checks if you have a ticket upon booking of a seat. Checking your seat reservation and the ticket is the sole task of the ticket inspector.

Kind regards,
Roland

Queackooto27

RolandP
Thank you Ronald. I was confused about the two also.

I have logged into the app using the same credentials as for the website and pulled down on the page that says Tickets & Travelcards. I have also closed the app and logged out. I still don’t see any tickets. Is the Tickets & Travelcards page the right place it should show up? Do I have the right app? It has the logo like this page with the two arrows pointing right and left.
Another thing it might be, I haven’t activated any days on my ticket yet. Do I need to activate a day first? My plans aren’t totally settled and I was waiting to activate travel days until everything is confirmed. If I activate a day not can I change it as long as it is changed before the day of travel?

RolandP

Hello Queackooto27

Now I understand; you are talking about the Swiss Travel Pass Flex. It does not appear in the SBB Mobile app at all; you must activate each day through the website: https://www.activateyourpass.com/

The code is then displayed on this website; you can take a screenshot of it; you must have your passport or ID card with you whenever you travel with your Swiss Travel Pass Flex.

There is no need to activate the days in advance. You can activate it on the day of use, and this latest before you enter a public transport service. Any activated day can be deactivated until the day before at 23:59:50 Swiss local time.

Does that make sense?

Kind regards,
Roland

Queackooto27

Thanks RolandP

Yes, it does make sense. I played around with it today and activated and deactivated the first day I know we will be traveling. And I saved the link to do this in about three places so I can find it when I need to activate it.