Hello Paul John
Kindly note, this plattform is a customer help forum voluntarily run by SBB customers. We are not the SBB customer service team.
There is no What’s app chat.
You can send them an e-mail but it will take multiple days to respond. Or you can try chatting with them:
https://www.sbb.ch/de/hilfe-und-kontakt/produkte-services/abos/ga-und-halbtax/ga.html#anchor9
At the very bottom of the page you can find the ‘Chat starten’ button. The chat is open during office hours, Swiss Local Time.
Did you create a customer account before purchasing the travel passes? If yes, you can find the copies in your account. Log in at sbb.ch/en.
Kind regards,
Roland