Thank you for your request.
You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your account was not charged. I recommend to place a new booking online using a different PC/web browser or using another mean of payment. You could also clarify by using the contact form: swisspass.ch
Tip: Check your next credit card statement / bank statement.
I wish you a nice day.
Kind regards, LeaG