Delayed train no response

zbezdek · 2023-09-13T05:13:57+00:00

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zbezdek

Hi team,

I went from Geneva to Milano on 24/07/23 and as the train was delayed for about 2 hours I was late for my scheduled flight. I submitted a refund form on your website 2 weeks after that, however, no one has got back to me so far, and Im starting to worry that you forgot about me.

Could you please help me with this case?

Thanks, Z

RolandP

Hello zbezdek

I am sorry to hear about the delay.

Please note that, through this platform, we are unable to provide status information on pending claim requests and customer complaints. We do not have access to the relevant systems. From my experience, I know that such requests may take a while because they often require more investigation.

Please be aware that the transportation contract does not provide compensation for expenses caused by a missed flight due to a delayed train arrival. The transportation contract and all associated obligations terminate at the station, which is designated as the arrival station on your ticket. However, you are possibly still entitled to compensation for the late arrival, as described here: Delays: help with refunds and compensation | SBB help & contact

It is important that you send the claim request to the railway company from which you acquired the ticket.

Kind regards,
Roland