Unable to get through to SBB Contact Center

Xurreallie56

I am trying to call the SBB Contact Center to request a ticket refund. The number given is 0848 44 66 88. I am calling from the US, so I add +41 to the number. The response I get is - “I cannot complete the number as dialed.” I have tried calling with and without the 0, and other number combinations.

This is the first time I have bought train tickets through SBB for travel in Switzerland. I have had to cancel my trip because I caught covid the day before my departure. I bought a one-way, point to point ticket from Zermatt to Geneva. I received an email from SBB when I bought the ticket and have printed a paper copy that includes the Ticket ID number and the other essential details. However, there is no record of the ticket when I login to my Swiss Pass account. Since I am a first time user of SBB’s ticket procedures, I am a bit confused about how the system works. I believe that I bought the ticket directly through
SBB.ch and that may be why it does not show up in my Swiss Pass account. It looks like I can get a refund if I ask before my travel date. But my only option for making that request seems to be to call the SBB Contact Center which is not working for me.

I would appreciate your advice.
Thanks

Danhiel

Xurreallie56 Hello,

You can call the SBB Contact Center with this number:

011 41 51 225 78 56 (24/7, waiting times may occur).

Xurreallie56

Thanks! That worked, problem solved. I am not sure why they post a number for their contact center that does not work, but I appreciate your help.

RolandP

Hello Xurreallie56

It works for anyone. You simply have to know how to call Europe from the U.S.

Kind regards,
Roland

Danhiel

Xurreallie56 When you call inside Switzerland or from some other European countries, the 0848-number is surtaxed (CHF 0.08/min in Switzerland.)

They don’t want that people call with the international number who is probably not surtaxed (I didn’t verify).