Refund of tickets that I won't use now

Thoanneenea78

Hello,

I have two tickets that I purchased from the website but I was not logged into it. I have submitted a request for refund understanding that there is a $10 admin fee per ticket. I got a reply/email back that said a refund for the order is no longer available. I don’t understand as the tickets have not been used and the travel is for August 20th.

Maybe I submitted the refund request wrong? Any clue why the refund is no longer available?

Is there an email I can use for SBB to get an explanation ( I have the order and case number)?

Thank you in advance for any help/support.

Danhiel

Thoanneenea78 Hello

What kind of tickets did you buy? Supersaver Tickets or Saver Day Passes are not refundable.

Thoanneenea78

They are just a standard fare ticket

Danhiel

Thoanneenea78 Is it not possible to reply to the mail you received?

Thoanneenea78

I did reply but got a message back that said it could not be processed in this way. Use help, portal, or call them. I don’t have an international phone plane so hoping not to have to call them. Any suggestions? Thank you

Danhiel

Thoanneenea78 You could also open a complaint here:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Thoanneenea78

Thanks for your help, I’ll reach out via the complaint form.