I booked 2 luggage services. a) Door to Door. For this, I received the order details, but no label. b) Station to Station. For this, I received the order details and a label. Question - 1. Do I need to attach the label to the luggage or do I need to provide the label during pick up / drop off? Do I need to do this only for (b)? How about (a)? 2. The station to station booking has Registration as 16:45 and Receipt as 09:00. Does this mean, I can only drop-off after 16:45? What if I want to drop off earlier, say 10 am? Thank you.

SBB Luggage Label and Drop Off

sbbchampmaster

I booked 2 luggage services.

a) Door to Door. For this, I received the order details, but no label.

b) Station to Station. For this, I received the order details and a label.

Question -

Do I need to attach the label to the luggage or do I need to provide the label during pick up / drop off? Do I need to do this only for (b)? How about (a)?
The station to station booking has Registration as 16:45 and Receipt as 09:00. Does this mean, I can only drop-off after 16:45? What if I want to drop off earlier, say 10 am?

Thank you.

FatimaH

Hello sbbchampmaster

We from the Community do not have access to orders. Please contact our SBB Contact Center by telephone on 0848 44 66 88 or via live chat: https://www.sbb.ch/en/help-and-contact/swisspass-chat.html
You can tell them your order number and they will be able to provide you with the information you need based on your order.

I wish you a good day.

Kind regards,
FatimaH