Refund for disruption in travel

Traveling24

We are traveling from Zurich to Geneva, Airport. Just about 20 minutes into travel there was a technical problem that delayed the train by 52 minutes. On arrival in Bern the train was cancelled. My original train was direct. Now we have changed trains twice running from one platform to another with 6 minutes connection. With 2 suitcases at 65 years we had chosen direct train. Now we are arriving around midnight.

I think SWISS railway should refund our ticket and compensation

LoredanaD

Hello Traveling24 ,

We apologize for any inconvenience caused. Understandably, it is particularly annoying when the journey is made even more difficult due to delays and train cancellations, especially when choosing a direct train.

The national passenger rights stipulate that an entitlement to compensation is established as of a 60-minute delay. Further information and the claim form are available under «national passenger rights» and this link https://www.swisspass.ch/passenger-rights

Kind regards,
Loredana