The rules for Supersaver tickets are that you can use them on a later train if your train is cancelled or you miss a connection due to a delay. But I have another hypothetical scenario that springs to mind. - Suppose I am flying out of ZRH, and have bought at the time that I booked my flight also a Supersaver ticket to Zurich Flüghafen, timed to get me to the airport on time for my flight. - The morning of my flight I check the train schedule to see if everything is all right, and I see a message that there is a disruption, and that because of this my train will be rerouted, and travel time will be half an hour longer. Can I in this case decide to take an earlier train, in order to be still on time at the airport? I think it would in this case be reasonable to expect from SBB to permit this, but I cannot find that in the rules.

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Using a Supersaver on an earlier train in case of disruption.

Krist

The rules for Supersaver tickets are that you can use them on a later train if your train is cancelled or you miss a connection due to a delay.

But I have another hypothetical scenario that springs to mind.

Suppose I am flying out of ZRH, and have bought at the time that I booked my flight also a Supersaver ticket to Zurich Flüghafen, timed to get me to the airport on time for my flight.
The morning of my flight I check the train schedule to see if everything is all right, and I see a message that there is a disruption, and that because of this my train will be rerouted, and travel time will be half an hour longer.

Can I in this case decide to take an earlier train, in order to be still on time at the airport? I think it would in this case be reasonable to expect from SBB to permit this, but I cannot find that in the rules.

RolandP

Hello Krist

Good question!

It is not defined because the contract guarantees the transportation on the same day, yet not the punctual arrival at the destination. For this, the delay compensation exists. In practice, the tickets are also accepted on the previous connection if there was a good reason for it; it is a case-by-case decision.

However, it is quite a difficult topic: a general rule that also allows earlier connections could tempt customers to circumvent the train binding in general, claiming that an interruption during the journey is always possible and therefore travelling earlier is to be on the safe side.

But, it is a point that I wanted to check with the tariff experts from for a long time, and I will do that today. I will let you know the outcome.

Kind regards,
Roland

Krist

RolandP But, it is a point that I wanted to check with the tariff experts from for a long time, and I will do that today. I will let you know the outcome.

Hello Roland. Did you get a reply from the tariff experts?

Krist

You could apply the rule the way DB does it: As soon as it is known that you will arrive with a delay of 20 minutes or more your ticket becomes a flexible one.

I am thinking of a scenario where for example someone has a Supersaver ticket for Zermatt - Zurich Airport, and something happens in the Lötschberg Base tunnel leading to longer trip times.

Danhiel

Krist The SBB could not apply this rule unilaterally, it would necessitate a change of the tariffs of the SwissPass Alliance. It is not certain that all participants would want to make discounted prices more attractive as now.

A difference is that the DB must pay compensations if you arrive one hour later or more. In Switzerland, you arrive only 30 minutes later on the most lines and no compensation is paid.