Cannot access international ticket

audreywatkins

Hello! I traveled from Zurich HB to Paris Gare de Lyon on July 1st, 2024. My train was heavily delayed, so I am trying to get reimbursed for 50% of the fare. I need to submit a screenshot of the ticket with the claim. When I go to my ticket confirmation email and click on “You can view and print your ticket here” the website tells me “Unfortunately, no orders could be found” even though I obviously had a ticket considering I received a confirmation email, and I already travelled with it! I also tried to log in to my SBB account and I also cannot access my ticket. Any advice? Thank you!

Danhiel

Hello audreywatkins

Do you have a mail with the PNR (for example: ZT6OI8)? You can retrieve your ticket with your name and the PNR here, or, if the ticket is expired, a proof of order:

https://www.sncf-voyageurs.com/fr/dossier-voyageur/billets/

Kind Regards
Danhiel

audreywatkins

Danhiel Hi Danhiel, thank you for your response. I do not have any PNR. I only have a confirmation email with a link that should take me to my tickets on the SBB website. There is no other information in the email.

Audrey

Danhiel

audreywatkins I think that you could transmit a copy of the confirmation mail instead of the ticket and explain, if it is possible to add a comment, that you cannot retrieve the ticket.

I always print the PDF file with the ticket and load it also in a cloud accessible with my smartphone, but it is too late now.