SBB’s 10chf insult

Schietiffeub96

I am originally from Hong Kong, a respectful Asian woman who seldom complains, but I feel compelled to share my recent experience with SBB. During a trip from Zurich to Munich, a staff member extremely rudely yelled at me when I requested a spoon. Despite seeking help from the conductors, the situation was not resolved. I filed a formal complaint, requesting an apology. Instead, I received a 10 CHF coupon, which I found deeply insulting.

I am giving away the 10 CHF coupon:
A9tHomsdq9J9y

I believe this is the best use of the coupon, highlighting the need for respect.

RolandP

Hello Schietiffeub96

Welcome to the SBB Community, we are a customer support forum run by volunteers - we are not the SBB Customer Service.

I am afraid to hear that you were not satisfied about how your issue was solved. There is no other resolution but the one provided through the SBB Customer Service. Please get in touch with them again if you are unhappy with the current solving of your issue.

You have mentioned the missing respect. What I have missed in your original post, however, was an opening (greeting) and closing sentence which is unusual for a person from Asia. Friendliness and respect is key in Switzerland, no matter the subject of your writing and also in the event when you are upset. Having this in mind, it may lead to other results when dealing with customer service people or Swiss people in general.

Respectfully yours,
Roland

Schietiffeub96

RolandP

Dear Roland,

Thank you for your response and for the warm welcome to the SBB Community. I appreciate your clarification that this forum is volunteer-run and separate from the official SBB Customer Service.

My primary goal was to express the frustration I experienced during the incident and the disappointment I felt with the way SBB handled my complaint. Not only was the staff member’s behavior highly unprofessional, but I was also deeply dissatisfied with SBB’s response to the situation. While I absolutely understand that politeness and formality are highly valued in Switzerland, it is equally important to extend respect and professionalism to all individuals, including those from outside Switzerland, in every interaction, particularly in customer service.

I hope that by sharing my experience, I can emphasize the need for basic respect and professionalism towards everyone, regardless of their background. I also encourage SBB to do its best in providing excellent service to customers globally, ensuring that everyone feels respected and valued.

Thank you again for your feedback.

Respectfully,
A Concerned Customer