Hello Reambowie71
What route did you take?
Older trains were not built for such extreme hot weather. As explained before, the inside temperature is about 5 degrees below the outside temperature.
Can you imagine that I work 8 to 10 hours a day on the trains, and I am well aware that some of them are hot and stuffy. I definitely know how you feel, on the other hand, I know that it would simply not be reasonable to cool down the coaches to 22 C degrees. People would start to complain about the heavy draft, as the air conditioner would constantly blow cold air from the ceiling. Passengers would become sick. Have you ever got a cold from an air conditioner in the hotel?
Having worked as a flight attendant for many years, with frequent layovers in Las Vegas and Dubai, I know how it feels to be in a shopping mall with a t-shirt and shorts at 20 C degrees, I was freezing to death, and then I left the building, and the heat wave felt like a hammer blow when you got out.
I am not a dog owner, nor a vet, but I read in newspapers that dogs suffer with this hot weather and one should keep them at home and only go out in the early morning or late in the evening. There is no objection, but when you have to travel with your dog in this weather, the railway cannot solve that issue for you, neither can I. A car with air conditioning might be the best mean of transport.
Whether the bag was acceptable as a container or not, I cannot judge, as I was not there.
SBB has not been costumer friendly in many aspects but unfortunately we don’t have other options as we try to not to use cars.
Is it? How to come? I am sorry to hear about your dissatisfaction.
Whenever people write in English, I wonder from which country they originally are, and whether their train system is better than ours, or if they have lived in a country with a better train system, and if they could share some experience with us, how we could improve.
I must say, from the feedback I receive from tourists using our trains (or users writing here in the SBB Community), the great majority is astonished and very satisfied with the public transit in Switzerland, which, by the way, comprises more than 200 companies (and not only SBB), all operating according to an integrated schedule; the train meets the boat, the boat meats the bus, the bus meats the tramway. I was to believe that we were the best. Today I have learnt from you, we aren’t.
All I can tell you, as an SBB employee, I do every day my best to get our passengers well and safe from A to B. And I will continue to do so.
Kind regards,
Roland