Refund problem

Yoimbulluc56

I refunded a ticket 7 days ago, but I didn’t receive ticket fee back. Can you send refund payment to my bank account?

RolandP

Hello Yoimbulluc56

What kind of ticket? Have you received an e-mail that your refund request was accepted?

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html

Kind regards,
Roland

Yoimbulluc56

Yes, I took refund email 12 days ago.

ZVV Albis 24 H Ticket.

Refund overview
Order no.
•••••••••••••

Reference no. of payment
240809131330858982
Means of payment
PostFinance Card
****1935
Reference no. of refund
1109037986
Refund date
09.08.2024 13:21:44

Refund amount
CHF 17.80