Hello@“Theeroihad73”#p99717
Thank you for your request
I would recommend that you call our contact center or go to a staffed ticket counter so that the necessary steps can be taken.
Here is the number of the Contact Center 0848 44 66 88 (CHF 0.08/min) and if you are calling from abroad it would be this number +41 51 225 78 56.
Have a nice day
Kind Regards LevinA