Issue with Date Of Birth Field

Ganesh · 2023-04-13T04:19:44+00:00

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Ganesh

Hello - I booked the ticket on the sbb website. When entering the Date Of Birth information, the website is subtracting one day from the date. So I had to add a day to my birthday for it to list the correct birthday on the review page. But after purchasing the tickets it lists the incorrect birthday. Please help me with resolving this birthdate on my ticket. Thanks!

RolandP

Hello Ganesh

We are aware of this bug; According to @RomanoS, SBB is about to resolve the technical issue.

To have your DOB corrected, simply see the travel center at the airport to have it rectified. Or send call SBB at +41 51 225 78 00 (stay in line until someone answers the call) or send a message to SBB using the complaint form stating your ticket number(s) and the correct date of birth: Claims and complaints | SBB help & contact → A ticket / travelcard / product.

Best regards,
Roland

cfrome

Hi Ganesh, did your ticket get updated with the correct birthdate, and have you received an email with the updated ticket?

I am having the same problem that you have had, and wondering if I should wait for a resolution, or book my ticket and follow the procedure you have used. Thanks.

And thanks to you @RolandP for your work on this.

Ganesh

Thanks RolandP for your response. I submitted a compliant for the dates to be corrected. Thanks!

Ganesh

Hello cfrome - nope, my ticket was not updated. I was asked to get it corrected in the travel center office. I have my travel in couple of days.. I can post here after my travel. Thanks!

cfrome

Thanks for your prompt reply Ganesh. I would appreciate you responding with how things went getting your ticket corrected at the travel center office, and what was done. All the best in your travels.

Hi @RomanoS, do you have any update on when the Date of Birth Field Issue may be resolved? I understand you are not directly involved, but any info you have would be much appreciated. Thanks!

Ganesh

Hello cfrome - I did not find a travel center office at my boarding location but I was able to travel without any issues. I travelled from Paris to Geneva, Switzerland. Good luck with your travel. Thanks!

cfrome

Thanks for your reply Ganesh. I am glad to hear that you were able to travel without any issues. I am also traveling from a boarding location that does not have a Travel Center office. All the best in your travels.