I'd like to inquire about a refund

kdhnim

At Paris Lyon Station, Basel bought SBB tickets, so I made an incorrect purchase and refunded the cancellation. However, I am inquiring because the card cancellation refund has not been made yet.

Krist

If you bought tickets a Paris Gare de Lyon you bought them from SNCF, and it is thus with them that you have to take up any issues.

Or what is it that exactly happened? Your message is not very clear.
What ticket did you buy?
Where?
From whom?

Refunds requests always need to be addressed to whoever you bought the ticket from.