Ce site est optimisé pour être consulté depuis un navigateur moderne dans lequel JavaScript est activé.

Printed tickets do not match SBB mobile app tickets

Tiepoumbiemb23

Hello, I am confused. I have an order number for Luzern to Baveno (3 stops).
It shows “your connections”:

Your connections from SBB website says
Luzern - Arth Goldau (IR 2319) 11:18 - 11:45,
Arth-Goldau to Lugano 11:49 - 12:58
Lugano - Gallarate 13:06 - 14:15
Gallarate - Baveno 14:24 - 15:18
.
But my mobile app tickets don’t say this. They say
Luzern - Cantello Gaggiolo 11:18 - 13:40
Cantello - Baveno 13:41 - 15:18

Now I am thinking that I somehow purchased the wrong tickets.
can I cancel and get refund and try to do this over again?

Or maybe this is correct and the ticket orders are supposed to be different than the connections?

RolandP

Hello Tiepoumbiemb23

There is all fine with your tickets and you are all set.

Cantello Gaggiolo is the border station to where your Swiss ticket is valid. From there, the Italian ticket is valid. Simply follow the itinerary as given in the travel plan (Your connection).

Kind regards,
Roland