Taxi / Uber compensation in case of a disruption

Pirattonn23

I was on the train that left Zurich HB for Pfaffikon SZ on Monday 2 September at 19.12. In Horgen the train stopped and went back to the HB, i.e. I had to leave and take an Uber to get home as there were no other trains after Horgen. I had paid for a 1st class “Alle Zonen” ticket which I clearly couldn’t use in full and had to pay CHF 26 for an Uber. How can I be compensated for this?
Many thanks and kind regards,
Jasmin

RolandP

Hello Pirattonn23

Welcome to the SBB Community.
We are customer support forum run by volunteers. You can find information on compensation here:

https://service.swisspass.ch/pare

Kindly note, in case of a disruption you are welcome to use a taxi on your own decision and expense; there is, however, no compensation for it. Taxi costs can only be claimed if it was the last connection of the day.

You are eligible to a partial refund of your partially used ticket.
You may find further information on passenger rights and delay compensation here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-delays.html#anchor1

The final decision is with SBB.

Kind regards,
Roland

Pirattonn23

RolandP thank you Roland all clear. Best regards, Jasmin