How to contact the SBB Fines Department

MadameLaBouche

Could somebody help me please? So I received a 90.chf fine for travelling without a valid ticket. I ended up paying the fine, but today I received a letter stating I’m receiving a 130chf fine. The problem is that, I have not been on a train since that last time I was caught. Why am I being charged another fine for no absolute reason. I tried calling the SBB / CFF numerous times and emailing them, but they never respond. I really would appreciate anyone’s help please.

RedBaron

MadameLaBouche
There’s no email address for officially getting in touch with SBB!
In your case you should use => this online form

Swiss 0848 numbers may not work from abroad, in this case try +41 51 225 78 56

MadameLaBouche

Hi.
I’ll give those a try for sure!
Thanks!

RolandP

Hello MadameLaBouche

Please kindly call the customer service number that is stated on the invoice. If the invoice was sent from SBB, use: +41 848 00 11 33.

The number that @RedBaron mentioned can help you with general questions regarding train travel; however, they cannot help you with questions concerning invoices for travel without a valid ticket. These are handled by a dedicated team, the Servicecenter Einnahmen; for data protection reasons, only they have access to your customer file.

Kind regards,
Roland

MadameLaBouche

Hi. Thank you so much!