Updating swisspass picture

vmrun

I would like to / have to update my swisspass’ picture. The issue with that is that Ive waited too long and now my swisspass is already locked and the link to submit the updated picture is expired. Does anybody know a solution for this?

RolandP

Hello vmrun

Welcome to the SBB Community. We are a customer support forum run by volunteers.

You have to see an agent at a station’s travel center asap or call SBB: 0848 44 66 88 (CHF 0.08/min, waiting times may occur).

Your SwissPass is no longer valid (due to the outdated photo), you have been waiting too long to solve the issue, and, during the next ticket check, you will be reported as a passenger without a valid ticket. Get it done as soon as practical, hence it is the passenger’s responsibility to have a valid ticket.

Kind regards,
Roland

vmrun

RolandP
Thank you for the response.
For anyone in the future reading this Id like to mention that you can just go to any SBB office, get a new link sent to you and receive a temporary swisspass for the transition free of charge.