Hello Poagaicie27
Welcome to the SBB Community.
We are a customer help forum run by volunteers, and not the SBB customer service.
If your credit card has been abused, this is to report to your credit card bank, and to the police in your city.
You might have entered your credit card on another website, from which the data has been stolen, to purchase a ticket. SBB cannot do much about it.
Kind regards,
Roland