Refund email ticket not shown on sbb app

Zeyaitoud99

Hello,
I hope you can help me. I purchased tickets for Golden Pass Express somehow through an email from MOB and I don’t have that purchase on my SBB app. I have since purchased the same route tickets from the SBB app so I have both a hard copy and it’s on the app. Could you please tell me how to cancel the first ticket? I have tried calling the O848 number and also the 4151 number and both are restricted on my phone. Thank you for your help.
Kind regards,
Marcia

Danhiel

Hello Zeyaitoud99

Did you buy tickets from MOB or only seat reservations? If you have only seat reservations, you need also the ticket from the SBB app.

Kind Regards
Danhiel