Hello SJG
Thank you for your enquiry.
We will send you the new card by post within two weeks. You will receive a temporary SwissPass at the point of sale so that you can resume travelling immediately. It is also possible to activate SwissPass Mobile.
More information can also be obtained by calling the Contact Centre on 0848 44 66 88 CHF 0.08/min.
Have a nice day.
Kind regards
GiuseppeL