Date change for November travel

Phomeanain28

Hello All - i booked a ticket for nov 27th for me and my family as Guest login- from milan to zurich direct train but i realised i need to get out on nov26th- i did fill the form but the call center ive been waiting with no luck-

What options do i have - get to milan and go to ticket counter to change it on no 24th when i get there?

Or can i cancel with a mailbox etc - these are full price tickets no saver passes for me and my 2 kids-

Appreciate the help in this regard- booking from united states

RolandP

Hello Phomeanain28

International tickets can only be cancelled by seeing a travel agent at an SBB Travel Center in Switzerland, or by calling the SBB Contact Center: +41 51 225 78 56.

There are no options like cancelling the ticket by filling in a web form, whatsoever.

Kind regards,
Roland

Danhiel

Hello Phomeanain28

You could try to install the Trenitalia app on your smartphone and load the ticket with the PNR and your e-mail address. If it works, you can also try to change the date. Note that after a change in Trenitalia app the ticket is no more exchangeable or refundable by SBB.