How can I find a ticket if I bought it as a non-member?

HyebinJung · 2023-04-08T17:33:13+00:00

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HyebinJung

I bought the ticket as a non-member
You can’t check non-membership reservation without a ticket by email.
The name of the reservation is (*** SBB admin: redacted => data protection).

NicolasK

Hi HyebinJung

Thank you for your request.

When you buy a ticket, you will always receive a confirmation by email. I advise you to also check the SPAMS folder. If you did not receive any emails, the purchase did not work.
For data protection reasons, we do not have information about our customers’ orders via Community. If you need more information, I advise you to contact our hotline directly at +41 51 225 78 00, my colleagues will inform you.

Note: I have hidden your first and last names for data protection reasons. Do not communicate private information about the community!
Thank you for your understanding.

Kind regards and Happy Easter
NicolasK