Ticket machine did not give change

ticketmachinenotgivingchange

Bought ticket for 3.90 and paid with 50 franc note, I received the small change and the ticket, but the 40 Chf did not appear from the notes dispenser. I called the hotline & was told that I would receive a form for refund by email. This did not happen, so at the end of the afternoon I called again & was told to wait for email. I was given a ticket number. The email arrived, but was not helpful - I was told that I had failed to take my change! I wrote back explaining again what had happened - the machine had made noises as though it would dispense but nothing came out of the notes dispenser…. And now no response from SBB - what to do?

Ein_Albaner

ticketmachinenotgivingchange

Did you call the SBB Contact Center on that date when it happened? Did you give them the ID number of the ticket machine? Did they fill out the form to refund you the money back to your home address by a SBB gift card?

If not call again the SBB Contact Center and let them fill out the form for the refund request. You have to tell them the ID number of the ticket machine.

If yes, call again the SBB Contact Center to check your status for the refund request. Tell them the case number you received from the employeer.

ticketmachinenotgivingchange

Ein_Albaner
Yes I did call immediately and gave the number of the machine - I was told that I would receive a refund form by email - however instead I received an email saying that the notes were not dispensed with the coins, but next to it so it was my fault - I know this as it is not the first time I use the ticket machines - I wrote back explaining the situation again, but now I receive no reply. As you suggest I will call the SBB center for a third time.

ticketmachinenotgivingchange

Ein_Albaner
Thanks for the advice, I called the hotline for a third time and have now received a refund in the form of a gift voucher. The matter is now closed