Swisspass.ch doesn’t accept my picture

Gieshoibea81

Swisspass.ch doesn’t accept my picture for the profile, processing it and after the upload button is active again. All of that is postponing the process of obtaining the physical card.
There is also an error appears in the app “SPM gecfir”, I’ve read here that it’s connected to the missing of the physical card.
So, how to upload the picture (size, brightness etc. meat the requirements, checked several times and tried different pictures)? There was also no confirmation letter that the picture was accepted or smth. like that.
For all other profile changes, ex. phone number I received confirmation/information letters.
Is it somehow connected to the foreign passport? Is Swisspass card for citizens only?

RolandP

Hello Gieshoibea81

Please kindly note, the SBB Community is a customer support forum run by volunteers. We are not the SBB Customer Service and cannot help with questions that concern customer data or need a closer look at the customer’s account.

We suggest contacting SBB by seeking help from an agent at the SBB travel center, or to call the SBB Contact Center (0848 44 66 88, CHF 0.08/min, waiting times may occur), or to chat with an agent (see at the bottom of this page🙂.

When reading your lines, I am unsure if you are a tourist or a resident and whether you are a new customer or an existing customer already having had a SwissPass card before.

Kind regards,
Roland