Half Fare Card as guest

RahulT · 2023-09-12T19:22:37+00:00

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RahulT

Hi,

I purchased half fare card online recently as a guest and I haven’t received my Half fare card soft copy on email yet. Is there anyway we can get my half fare card soft copy on email? Fortunately I only have screen shot of ticket I bought online

RolandP

Hello RahulT

Did you enter your e-mail address correctly? Did you check your SPAM folder by any chance?

A successful payment is always completed by a payment confirmation e-mail. Does the screenshot include a QR code and a ticket number (please do not post it here)?

If you want to be sure that everything is alright, you can call the SBB Contact Center: +41 51 225 78 56 (24/7, waiting times may occur), or see any SBB travel office on the day of arrival. Should the Swiss Half Fare Card purchase not have been successful, you could still buy it on-site upon arrival. You are not required to be in possession of the Swiss Half Fare Card for buying reduced (half fare) tickets in advance. Whether you are eligible to use half fare tickets is checked by the ticket examiner only, not before.

Kind regards,
Roland

RahulT

RolandP

Hello Roland,

I have thoroughly check my email for confirmation and Email for confirmation and E ticket for printing and I have not received the any email from official website. Also I have payment confirmation on my credit card and screenshot of all the 5 ticket I have purchased with reference number and other details. But I would like to receive an official email of payment and half card booking in advance rather spending time there over my half card reissuing after my arrival

Chiara_S

Hello @RolandP

Thank you for your answer 😊

Regards,
Chiara_S