Hello [sconosciuto]
We are the SBB Community, a customer support forum run by volunteers. We are not the SBB Customer Service and consequently cannot treat any refund requests.
Please call the SBB Contact Center: +41 51 225 78 56 (24/7, waiting times may occur) or seek assistance with an agent at the SBB Travel Center.
For privacy reasons, you should never publish personal information or tickets. This platform is accessible by anyone. We will delete your document again.
Kind regards,
Roland