Train cancelled due to strike and no first class on next train

ju3 · 2023-04-02T17:33:07+00:00

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ju3

I purchased a first class ticket from Zermatt to Lyon and the Geneva to Lyon leg was canceled due to a strike. The next available train did not have first class and I was informed that I could get a refund for the lack of first class option. I would appreciate if anyone could advise as to how to get the refund.

LeaG

Hello ju3

For international refund requests, please choose the telephone contact (telephone number: +41 (0) 848 44 66 88, CHF 0.08/min., available daily during 24h) or contact a public transport sales point.

For more information on exchanging and refunding international tickets, visit sbb.ch/en/refund.

I wish you a nice day.
Kind regards, LeaG