Website says payment has been failed, but payment has actually made

Dadeecaik56

And I got no ticket neither order history at my profile. How can I get a refund?

Zebis

Was the amount just marked as “reserved” or “temporary” or is the transaction fully completed and marked as finished?

If it’s reserved then you will get your money back in either a few hours or days, depending on your bank. If it’s marked as finished its probably better to contact the SBB Contact Center.

You can contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
Or on the website: sbb.ch/help-and-contact

Hope this helps, best regards Zebis

Dadeecaik56

Zebis It says only “SBB CFF FFS TICKET SHOP BERN BECH”. Isn’t it so weird that I have to pay for the call even though it’s an error of yours? If there’s any way to have chat or email, I can only find contact with call.

Zebis

Hi Dadeecaik56

First of all, this is a costumer forum, where customers of the SBB help other customers so we sadly cant look into more details other than the ones given by you.

About the charge to your card. With all banks I’ve worked before and had an account with I was able to see the status of the transaction, so I am not quite sure how to confirm if you were charged correctly. And the over the website with help and contact you can submit a form which is almost the same as an e-mail. The SBB doesnt have an official E-Mail address due to different reasons.

Hope this clears some things up. Zebis